Someone asked me why I gave five stars to a recent chat with a company. Were they really worth five stars? This is how I give out my stars.
One for responding within the time frame I required of them.
One for understanding the issue and not confusing it with another.
One for being knowledgeable.
One for finding a solution.
One for explaining, teaching, showing well in a meaningful, polite, non-robotic way.
If you’ve done all this, then you get five stars out of me. If not, then not.

I actually don’t mind snow. I don’t mind walking in it, driving through it, or shovelling it. I certainly enjoy looking at it. People sometimes say, “When it’s winter, I complain about the cold. But, in summer, I look forward to winter.” I don’t think I do. I actually enjoy winter. No noisy hot-rods driving up and down the roads, coffee tastes better for some reason, and I look forward to meals much more than in hot weather. On the down side, I don’t get to work on any projects, and daylight disappears pretty quickly.